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Post 321761 posted on 20-2-2008 at 14:34
What can be measured?
I've just been reminded of this quotation:
ďThe first step is to measure whatever can be measured easily. This is OK as far as it goes. The second step is to disregard that which canít easily
be measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what canít be measured
easily really isnít important. This is blindness. The fourth step is to say that what canít easily be measured really doesnít exist. This is suicide.Ē
Measurement for Improvement, 2005, NHS