NOTE TO USER: You MUST turn OFF System Restore before scanning if you wish to insure effective removal of viruses.

Please note: switching off Restore, even for a few minutes will delete all Restore points.

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Allow the pop up and accept the download of files to allow the scan to proceed and once loaded into memory you should see a picture of all of your hard drives that you can tick. Ensure all hard drives are ticked then click "Auto Clean" and Scan.

To use HouseCall, you will need either Microsoft Internet Explorer (version 4.0 or above) or
Netscape Navigator (version 3.01 or above).

Windows Millennium/Windows XP have a feature known as System Restore, which creates backups of certain files in the _Restore folder. This usually backs up files with EXE or COM extensions, which may include infected files/malware programs. Files in the _Restore folder are protected and can only be accessed using System Restore. This feature must be disabled first before antivirus programs can access and clean these files. For instructions on how to do this please read below.

The following procedure disables the System Restore feature:

Windows Millenium (disable)

Right-click the My Computer icon on the Desktop and click Properties.
Click the Performance tab.
Click the File System button.
Click the Troubleshooting tab.
Select Disable System Restore.
Click Apply > Close > Close.
When prompted to restart, click Yes.

Windows XP (disable)

Log on as Administrator.
Right-click the My Computer icon on the desktop and click Properties.
Click the System Restore tab.
Select Turn off System Restore.
Click Apply > Yes > OK.

Windows Millenium (enable)

To enable Windows Me System Restore:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System, and then click the Performance tab.
3. Click File System, and then click the Troubleshooting tab.
4. Uncheck Disable System Restore.
5. Click OK, and then click Close. Click Yes, when you are prompted to restart Windows.

Windows XP (enable)

Click Start.
Right-click My Computer and then click Properties.
Click the System Restore tab.
Uncheck "Turn off system restore" or "Turn off system restore on all drives."
Click Apply and then click OK.

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