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Author: Subject: Printer paper jam, door open error message
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[*] Post 507450 posted on 30-4-2017 at 23:28 Reply With Quote
Printer paper jam, door open error message



While attempting to print a document, I had a serious paper jam--the paper didn't just go a little askew, it wrinkled up as the first part of the paper did not come out and the latter part kept advancing for a bit.

I gently pulled it out, but I have not been able to print anything since. I get a message saying that there was an error printing (when nothing has printed), and I sometimes get a message box with picture that says the lid of the printer is open. I'm sure that one, with the picture, is from hp software.

I have tried reclosing the lid, tapping on it, and poking around a little with a nail (to see if there is something that needs to move in the hole into which a sort of latch goes). No luck so far.

I generally like the printer, and it was still giving me good service, before the paper jam.

What can I do?

Isn't one of our computer brainiacs an expert at fixing printer problems?
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John_Little
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[*] Post 507451 posted on 1-5-2017 at 07:00 Reply With Quote


Switch it off and on again. Sounds glib but it might spew out a bit of missed paper. It could be a bit of paper holding open a flap somewhere.
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[*] Post 507452 posted on 1-5-2017 at 08:34 Reply With Quote


Quote:
Originally posted by John_Little
Switch it off and on again. Sounds glib but it might spew out a bit of missed paper. It could be a bit of paper holding open a flap somewhere.


Most printers I have used have both front and rear doors which can be opened to access jams/change ink etc. After switching on and off open both and make sure there isn't a scrap of paper which is being read by the printer and once everything is back in place give doors a firm press into place.
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