Years ago, I signed up for dial-up internet service and e-mail account for a low monthly rate. The service took the fee--it was less than $10--as a
debit from my checking account. This cheap service also had adverts on their site when I logged on. You can imagine how pleased I was when they
stopped the billing notices and the debits, but continued the service. I figured they had gone to advert-revenue support entirely, with dial-up
mostly dying out.
Today, I got a billing notice telling me that I owed $54.75 which they had been unable to collect from the debit card they had on file (a card I had years ago, which would have expired by now, if I still had it). They asked me to pay quickly so my service would not be interrupted.
I have not used dial-up since Ruby persuaded me to get DSL, but I have continued to use the e-mail address and account I got through them. They could block my access to thousands of e-mails over several years, including attachments of some importance to me. I think they have offered free e-mail to anyone who cares to sign up for free, but I think a larger size of e-mail storage was part of the paid-for service when I signed up for it.
If anyone cares to look, the provider is http://www.juno.com .
I think the bill I just got is for six months at $7.95 per month.
What would you do in my situation?
If it makes any difference--they have my former address and phone number on file, from another town. I don't think it would be fair for them to charge me for services I haven't been using, and I would certainly have dumped them if I had been paying attention and thought I would be owing them for something when they had listed me as owing nothing for so many years. I'm sure they won't go after me, themselves. But, they might sell my bill to a debt collections agency. And, I would really hate to lose years of e-mails. Also, those who only know that e-mail address would not be able to reach me.
What do you recommend?
I just looked at my own online billing information for Juno, and it doesn't look as bad as I thought. It says that my account was at 0.00 previous
to this bill, and they are asking for 5 months for Juno Platinum. It looks like they are asking for payment for the next 5 months of service--so,
they are not listing it as if I owe them for 5 months previous.
Now, I'm thinking perhaps they are cleaning up their lists, and checking to see if their subscribers are still around and willing to pay. Perhaps they have changed ownership, or have new management.
But, I still need to decide what to do.
I think, at the least, I need to start making copies of my most valued e-mail materials.
And, I'd better delete materials to get the e-mails down under what they allow to their free e-mail subscribers.
Should be a no-brainer, Scholar. I always keep any mail that is critical on my own machine and in various backups. That way I maintain the ability to change supplier at my discretion.
Maybe you can download all your emails onto an email client like Windows Live Mail?
Some settings here:http://help.juno.com/support/email/wlm.html
At worst, could you not forward them to another address?
Why I have gmail and yahoo accounts. I have NOTHING tied to any service provider.
I still use my old "lineone" email address. I got myself a hotmail address when my laptop got burgled with all my stuff on it. But the lineone email still works even though its been through Tiscali and Talk Talk since.
Download an email client (like Windows Live Mail) set up pop and you can download the whole thing to your PC (if you have space).
I did that recently but it wouldn't download sub-folders, only the main inbox.
I wonder if he could downgrade his email to a free one?
I know his mailbox is probably too large for the free version.
Total Commander tells me I have 1 Gigabyte of free space left on my desktop machine. That should be plenty, shouldn't it?
On Wiki, I just learned that Windows Live Mail is no longer supported for Vista. Windows 7 or later is required. Since I have Win XP on the desktop,
where I do my serious work (it is connected to my printer). I am on the desktop XP machine now.
If I get to Sunday evening and have not solved this, I could use Ruby's Win10 laptop to use Windows Live Mail to get a copy of everything, to guard against Juno shutting me down on Monday. (I am thinking they won't take action over the weekend, but I don't know how much time I'll have after that.)
I have just read on a Juno support information page that Juno free e-mail has a limit of 1 Gb, and Juno Platinum (the level of service for which I
signed up years ago and used to pay for) has a limit of 2 Gb.)
I have 2164 e-mails still on my list. I don't see anything on my Juno e-mail page that tells me how much storage they are taking.
Advice from Shia
I just tried to log on to my gmail account, which I have not used for more than a year. I don't remember my password, or even my log-in name.
The desktop XP machine I am using is Ruby's, which she hardly ever uses (she never learned typing/keyboards). When I looked for gmail information on this machine, it has a few references to her gmail log-in and password.
I think I had info (e.g., my log-in would appear as a suggestion when I went to the gmail page) on the computer I used before moving to the city. It didn't work, the first time I tried to run it after moving, and I thought something in it had shaken loose. When I opened it up to look more closely, two of the three internal memory boards were missing.
So, unless I replace those boards, I don't expect to get it running again. It was an older machine--Mr. Barnes used to make fun of it.
I wonder if establishing another gmail account will be a problem?
Hmmmm. The Juno information page says that a person should download e-mails to make more room, if they can't get more e-mails because of the storage
But, there is no information of any kind about how to do it.
That seems to leave forwarding the e-mails to another account--if I can access my old gmail account, or establish a new account somewhere with some free e-mail provider.
I have found a personalized page on my own Juno e-mail that does tell the storage used in each folder. Everything I might want to save, inbox and
sent box included, total less than 250 Mb, which is only 1/4 of what is allowed in the free Juno e-mail service. (This leads me to think that I was
probably well below the limit before I started trashing things to slim it down.)
So, I will see if I can simply downgrade to the free e-mail service. One key point, however, will be--will they let me keep what I already have? I don't want to find I mistakenly authorized them to wipe out what is presently stored as a Platinum account. And, of course, I don't want my e-mail address changed (or I would have to change it at Paypal, Ebay, and for every website one which I have registered myself for such things as password resets, as well as every friend who sends me e-mails).
Don't worry about windoze 10 accounts, you could end up giving Ruby headache by reporting everything to M$.
Go back to your XP machine. Create a new gmail account and send everything to that.
On the laptop, I tried to download Outlook Express 6, but I don't know if it downloaded. And, I encountered a warning that it is not designed to
work past WinXP .
A site with the Outlook Express 6 download listed on it suggested Mozilla Thunderbird instead, and I clicked to download it. But, again--I don't know what happened. I don't see a progress bar, such as one used to see in Win98.
Oh! I just heard a chime! perhaps that signals a completed download!?
I found the downloads folder, with set-up programs for both Outlook Express and Thunderbird. I' about to try Thunderbird, but I have to write down the Juno settings first, since Thunderbird set-up says to close all other programs.
I now have 111 of 2092 messages in the inbox. This is going to take quite some time.
236 now. They appear to be downloading from oldest to newest. Right now, they are in 2009 origins.
The first few e-mails had picture attachments, making them much larger than those which only have texts. So, it is going faster. If they will finish in an hour, that will be good.
But, it appears Thunderbird has an inbox and an outbox, no folder for "sent" e-mails. . .
unless, the outbox might keep a copy of everything put into it, unless undeleted? I'll have to explore it.l
But, it's time for bed, and I have a few hymn numbers to send.
Thunderbird is a good alternative. You can probably find the "sent items" folder has just been hidden. Have a look at the settings.
I had asked about moving my account to the free e-mail version that they provide, since I do not use their dial-up service anymore.
About an hour ago, I logged on to my e-mail, and thousands of e-mails, dating back several years, have vanished. Fortunately, I had gotten the texts of those e-mails onto this desk-top computer by using Thunderbird.
But, as far as I have found so far, Thunderbird does not seem to have grabbed and downloaded the e-mail attachments. (Or, am I missing something in the program?). So, I have lost some material that had been of some value to me.
All of the missing e-mails and attachments, together, did not exceed the storage limit of the free e-mail service. So, it appears I just lost it from Juno storage, (starting over) as a result of the switch in the type of account.