Karl`s PC Help Forums

A Gaseous Tale !
Nimuae - 15-1-2014 at 09:05

When I bought my house it had these 'pay as you go' meters in situ for both gas and electricity. To have them changed would have cost 450 per meter - so I left them alone. Up to now - no problem.

Monday I had 10 credit put onto the gas meter card - meter spat it out, wouldn't accept it at all. Gave a "Card fail 35" message. Telephoned British Gas 5 times - got fed up of listening to tinned music and adverts - emailed them - received statutory 'we are dealing with ... You are important ... !' reply.

Tuesday - they telephoned me with the folowing instructions. Go back to the Pay Point and collect a blank card. Put this in the meter and hold it there for 60 seconds to initialise it. Go back to the Pay Point and put 1 credit on the card, put this in the meter before 10:00am on Wednesday and they will download my original 10 credit.

Wednesday - the blank card gave me the same error reading - so back to the Pay Point collect another blank card - same thing happened. Went back to the Pay Point - collected 3 more blank cards - same thing happened! Perhaps I should mention - the Pay Point shop is in the village, is a half mile round trip walk away - and it is pouring wih rain!!

Telephoned British Gas - in a soggy temper - spoke to an actual person - he thinks the meter must be faulty and offered to book an engineer. I ask how long that will take - first appointment is 6th February. I tell him there is only 8 left on the meter which will barely cover heating and cooking for 3 days. He says - use it - let it reduce to 50p and then call again - they will send an engineer within 4 hours !! AArrgghhh !!!!


LSemmens - 15-1-2014 at 09:28

Just tell them there's only 50p on the meter now.


Nimuae - 15-1-2014 at 10:41

Quote:
Originally posted by LSemmens
Just tell them there's only 50p on the meter now.


They can tell, Leigh !


Katzy - 15-1-2014 at 11:45

"Looking after your world" as well as they ever did, then...?


delanti - 15-1-2014 at 14:21

Don't worry Nim, NHIS will cover the counseling charges when you have that nervous breakdown.waveysmiley


Nimuae - 15-1-2014 at 14:42

Quote:
Originally posted by delanti
Don't worry Nim, NHIS will cover the counseling charges when you have that nervous breakdown.waveysmiley



LOL! I am made of sterner stuff, Delanti !!

Just come visit me in gaol and bring a file with a cake in it !!waveysmiley


delanti - 15-1-2014 at 17:06

I was imagining what it would be like to be the clerk at the pay point shop dealing with someone who has made 3 half mile round trips in the rain and accomplished nothing. I think if I saw her coming again I would put the closed sign in the window.wooty


marymary100 - 15-1-2014 at 20:34

If you told Sid you could bring it up at the next shareholders' meeting.

Private companies are a law to themselves unfortunately.


LSemmens - 16-1-2014 at 01:58

Begs the question, if they replace the meter when there is, say 5 pounds on it, do you lose your money, or does it transfer over?


Quaver - 16-1-2014 at 07:42

Are you sure it costs 450?
According to this, it should be more like 60confused2

http://www.moneysavingexpert.com/utilities/switch-prepaid-gas-electricity#freecreditmeter


grayles - 16-1-2014 at 08:33

If you are not tied in, which I doubt if you on a prepaid metre, then I suggest you try calling different suppliers. Several do not charge at all for changing the metre. Could be a good time to get a better tariff anyway which I'm guessing you haven't done already if you are on a prepaid.
Also I would not rely on the 4 hours as you can guarantee it will be their "busy period", if it was me I would call up straight away to say it was down to 50p already just to give a bit of leeway. If you mention you have a young baby staying this tends to put you at the top of the list also.


Nimuae - 16-1-2014 at 09:11

Quote:
Originally posted by LSemmens
Begs the question, if they replace the meter when there is, say 5 pounds on it, do you lose your money, or does it transfer over?


No - they carry it over, Leigh.


Nimuae - 16-1-2014 at 09:12

Quote:
Originally posted by Quaver
Are you sure it costs 450?
According to this, it should be more like 60confused2

http://www.moneysavingexpert.com/utilities/switch-prepaid-gas-electricity#freecreditmeter


Hey - thanks Quaver - I will quote that at them when I speak to them again.


Nimuae - 16-1-2014 at 09:15

Quote:
Originally posted by grayles
If you are not tied in, which I doubt if you on a prepaid metre, then I suggest you try calling different suppliers. Several do not charge at all for changing the metre. Could be a good time to get a better tariff anyway which I'm guessing you haven't done already if you are on a prepaid.
Also I would not rely on the 4 hours as you can guarantee it will be their "busy period", if it was me I would call up straight away to say it was down to 50p already just to give a bit of leeway. If you mention you have a young baby staying this tends to put you at the top of the list also.


LOL! Now - from where can I hijack a baby for the day ? Hmm!

They can tell how much is on the meter - so that wouldn't work anyway!waveysmiley


grayles - 16-1-2014 at 11:25

Erm, how can they tell how much is on the metre?
We bought a property two years ago, the seller was very keen to sell as he said he had a lot of debts to pay off. He mentioned that there was quite a bit of credit on the metre, but being prepaid and we just bought the property as a buy to let we never bothered checking.
Only after completion we found that there was actually 16,000 in credit (that is not a typo).
The supplier was British gas, who actually seemed quite bemused by the amount. They also said it would be a few weeks to change the metre, which I managed to extend to 3 weeks as the property was empty. Which gave me enough time to fit a new kitchen and bathroom and decorate in nice warmth with the windows open to let paint fumes out, which was nice as it was approx. -12c and snow outside.
The engineer wont be bothered that there isn't only 50p on the metre or no baby actually there, as long as there is a cuppa there.


LSemmens - 17-1-2014 at 01:37

With 16 grand in credit, I'd be moving in and renting out your own property. :D