When I bought my house it had these 'pay as you go' meters in situ for both gas and electricity. To have them changed would have cost £450 per
meter - so I left them alone. Up to now - no problem.
Monday I had £10 credit put onto the gas meter card - meter spat it out, wouldn't accept it at all. Gave a "Card fail 35" message. Telephoned British Gas 5 times - got fed up of listening to tinned music and adverts - emailed them - received statutory 'we are dealing with ... You are important ... !' reply.
Tuesday - they telephoned me with the folowing instructions. Go back to the Pay Point and collect a blank card. Put this in the meter and hold it there for 60 seconds to initialise it. Go back to the Pay Point and put £1 credit on the card, put this in the meter before 10:00am on Wednesday and they will download my original £10 credit.
Wednesday - the blank card gave me the same error reading - so back to the Pay Point collect another blank card - same thing happened. Went back to the Pay Point - collected 3 more blank cards - same thing happened! Perhaps I should mention - the Pay Point shop is in the village, is a half mile round trip walk away - and it is pouring wih rain!!
Telephoned British Gas - in a soggy temper - spoke to an actual person - he thinks the meter must be faulty and offered to book an engineer. I ask how long that will take - first appointment is 6th February. I tell him there is only £8 left on the meter which will barely cover heating and cooking for 3 days. He says - use it - let it reduce to 50p and then call again - they will send an engineer within 4 hours !! AArrgghhh !!!!
Just tell them there's only 50p on the meter now.
"Looking after your world" as well as they ever did, then...?
Don't worry Nim, NHIS will cover the counseling charges when you have that nervous breakdown.
I was imagining what it would be like to be the clerk at the pay point shop dealing with someone who has made 3 half mile round trips in the rain and accomplished nothing. I think if I saw her coming again I would put the closed sign in the window.
If you told Sid you could bring it up at the next shareholders' meeting.
Private companies are a law to themselves unfortunately.
Begs the question, if they replace the meter when there is, say 5 pounds on it, do you lose your money, or does it transfer over?
Are you sure it costs £450?
According to this, it should be more like £60
If you are not tied in, which I doubt if you on a prepaid metre, then I suggest you try calling different suppliers. Several do not charge at all for
changing the metre. Could be a good time to get a better tariff anyway which I'm guessing you haven't done already if you are on a prepaid.
Also I would not rely on the 4 hours as you can guarantee it will be their "busy period", if it was me I would call up straight away to say it was down to 50p already just to give a bit of leeway. If you mention you have a young baby staying this tends to put you at the top of the list also.
Erm, how can they tell how much is on the metre?
We bought a property two years ago, the seller was very keen to sell as he said he had a lot of debts to pay off. He mentioned that there was quite a bit of credit on the metre, but being prepaid and we just bought the property as a buy to let we never bothered checking.
Only after completion we found that there was actually £16,000 in credit (that is not a typo).
The supplier was British gas, who actually seemed quite bemused by the amount. They also said it would be a few weeks to change the metre, which I managed to extend to 3 weeks as the property was empty. Which gave me enough time to fit a new kitchen and bathroom and decorate in nice warmth with the windows open to let paint fumes out, which was nice as it was approx. -12c and snow outside.
The engineer wont be bothered that there isn't only 50p on the metre or no baby actually there, as long as there is a cuppa there.
With 16 grand in credit, I'd be moving in and renting out your own property.