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PC Help us to Help you

by Karl Davis

 

The Subject Line is the first Important Step when Posting. To get the right attention and help, you should try to make it as relevant as you can.

Let`s say you have a monitor problem then putting "pc problem" in the subject title is true, but is not direct enough to high-light your particular problem and so may get missed or ignored.

Try "Monitor is Blurred and Colours Display incorrectly" for example and as you can see, it is clear what part of your pc the problem relates to.
TV techies like Kenny Cargill would not miss this type of posting.

Try "Outlook Error Message-Invalid pop setting" and it is clear that the problem is software related.
Outlook techies like Dave Lear and IJM would not miss this type of posting.

Here is a list of the things you should try and put in your post to maximise a quick response :

1. Good Description in the New Thread Title.

2. As accurate a description of the problem as you can provide.

3. Make and model of all the hardware that may be relevant.

4. Any full and exact error messages that you receive.

5, Any recent hardware or software installs that may be relevant.

6. Overall description of your machine *INCLUDING O/S

e.g. Pentium 2 333mhz, 256 sdram,Windows 98 SE plus any hardware that is affected by the problem. i.e. if it is a graphic problem then list information such as make/model of soundcard, drivers installed , direct x version etc.

List relative information in your posts as you will get more of a response and help if you are descriptive and factual.

Make sure you post to the right forum, generally a pchelp problem will be in correct place in pchelp forum.

Help fellow contributers with feedback. Did the advice solve the problem etc ? etc follow-up.

Thank you to the Tiscali/ex Tiscali contributers who assisted in the final draft of this faq.


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